Legal information

General

HakuHaku is an electronic online service of the Service Provider, including an internet search service and other additional services.

The services are provided as-is without guarantees of availability or fitness for a specific purpose.

The Service Provider has the right to terminate, restrict, suspend, or discontinue services purchased by the customer at any time.

By using the services, you agree to use them lawfully and responsibly.

We may update these terms at any time by publishing a new version on this page.

Services

HakuHaku's service offering can be viewed on the website as a Visitor.

HakuHaku's services can be purchased and used by registering as a Customer.

A Customer may purchase Service Credits ("credits") in advance, in exchange for which the customer receives access to the services.

A credit purchased in advance corresponds to an amount paid for the service in advance.

Credits can be purchased in advance as a one-time purchase or as a recurring subscription.

One-time purchase

Service Credits can be purchased in advance as a one-time purchase, in which case the Customer receives the number of credits specified at the time of purchase in exchange for payment.

Recurring subscription

Service Credits can be purchased in advance as a recurring subscription, in which case the Customer receives an amount of credits corresponding to each recurring payment.

The Customer is responsible for making recurring payments if the payment method does not include the possibility of automatically charging the Customer.

Service Credits

A Service Credit ("credit") is a unit that enables and measures the amount of paid service usage.

The Customer may use paid services in the amount indicated by the Service Credits. The purchase price and the number of credits included may vary between different offers.

A separate credit "cost" has been defined for using services, corresponding to one use of that service; for example: 1 internet search = 1 Service Credit.

Service Credits are not legal tender or currency.

Termination and refund

The Customer has the right to terminate the services they have purchased at any time.

The Service Provider has the right to terminate services purchased by the Customer at any time.

After termination of the service, the Customer is entitled to receive compensation for unused credits purchased in advance as a monetary refund proportional to the original purchase price, less a processing fee (€1.00).

A refund for unused credits is requested by contacting customer support. Refunds must be requested within 30 days of termination.

Visitors

A Visitor is a service user who has not registered or signed in to the service.

No information is collected from Visitors.

A Visitor may use individual functions in the service that may require a cookie.

Customers

A Customer is a user who has registered or signed in to the service.

Customer Data, Sign-in Data, Purchase Transactions, Usage Data, and Waiting List Data are collected from Customers.

No tracking data, such as search terms, or customer-specific statistics are collected from Customers.

More information about general statistics.

Customer Data

• Customer number for identification
• Email address for sign-in and contact
• Country of residence for service fee taxation
• Access rights (user, administrator)
• Registration time

Sign-in Data

A sign-in identifier is added to the user's browser when signing in, so that the user receives access to the products they have purchased.

The IP address may be used to prevent hacking attempts and service denial attacks.

• Session identifier (technical)
• Customer number for identification
• First sign-in time
• Latest IP address for technical protection
• Latest sign-in time

Purchase Transactions

Finnish and European tax, accounting, and anti-money laundering laws require payment information to be collected and retained.

The information below is collected on the purchase transaction receipt, which is delivered to the Customer. A copy of the receipt is retained by the Service Provider for at least the period required by law.

• Customer number for identification
• Email address for identification
• Product information
• Price information
• Amount of taxes
• Purchase time
• Payment time

Usage Data

After subscribing, the Customer has access to the product. The information below is collected for access-right accounting.

Some products may include limited access rights, in which case information about the amount of usage is collected.

Example: The Customer has purchased 100 credits for use of the search service. The service checks with each use whether the Customer has a sufficient number of credits. Each search reduces the available credits.

• Customer number for identification
• Product information
• Usage limits
• Usage amounts
• Purchase time
• Activation time
• Latest usage time

Invitees

An Invitee is a user whose contact details have been received from another user.

The following information is collected from Invitees:

• Invitation number (technical)
• Inviter's customer number
• Invitee's customer number (upon registration)
• Invitation code
• Service Credits (gifted)
• Invitation time
• Acceptance time

Waiting list users

A waiting list user is a user who signs up for the waiting list to become a Customer.

The following information is collected from waiting list users:

• Waiting list number
• Email address
• Country of residence
• Sign-up time
• Approval time

Statistics

The service collects the aggregate statistics below about usage.

Users cannot be identified or singled out from aggregate statistics.

• Number of users (active, deleted)
• Number of invitations (sent, accepted, rejected)
• Website usage volume (per page)
• Search service usage volume (per service provider)

Cookies

Right of access and erasure

The user has the right to receive the personal information stored about them.

The user has the right to have personal information erased, excluding information whose retention is required by, among others, tax, accounting, and payment transaction laws.

Requests concerning information must be sent to tietosuoja@hakuhaku.fi